Refund policy

At ORYN, we hope every piece becomes part of your everyday routine. If your order isn't quite right, we're here to help.

Eligibility

To be eligible for a return, your item must:

Be returned within 14 days of receiving your order.
Be unused, unworn, and in its original condition.
Include all original packaging and tags.
Be accompanied by proof of purchase.

Items that show signs of use, damage, or alteration cannot be accepted for return.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns for:

Items that have been used or damaged after delivery.

Refunds

Once your return is received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for your bank or payment provider to complete the transaction.

Original shipping fees are non-refundable unless the return is due to an incorrect or defective item.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, simply return your eligible purchase and place a new order once your refund has been processed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery and include:

Your order number.
A description of the issue.
Clear photos of the item and packaging.

We'll work with you to resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

How to Request a Return

To start a return, please contact us within 14 days of receiving your order.

You can reach us by:

Email: orynegypt@gmail.com
WhatsApp: +20 109 533 1011

Please include your order number, the reason for your return, and, if applicable, photos of the item. Once your request is reviewed, we'll provide the next steps and return instructions.